Privacy Policy
Welcome to Bay Coffee Company ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and interact with our website www.baycoffee.co.nz ("Website"). By using our Website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Personal Information
When you make a purchase, create an account, or contact us through our Website, we may collect and store the following personal information:
Contact Information: Name, email address, phone number.
Shipping Information: Shipping address.
Payment Information: Credit card details or other payment methods (processed through secure payment gateways).
Order Information: Details about the products or services you purchase.
This data is stored within our system to streamline order management and facilitate reordering processes.
Non-Personal Information
We also collect non-personal information about your visit to our Website, including:
Technical Data: IP address, browser type, operating system, device type.
Usage Data: Pages visited, links clicked, time spent on the Website.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
Order Fulfilment: To process and complete your orders, including managing payments and shipping.
Customer Service: To respond to your inquiries, provide support, and communicate about your orders.
Account Management: To create and manage your account, including preferences and order history.
Website Improvement: To analyse and enhance our Website and services based on user interactions and feedback.
3. How We Protect Your Information
Our site is powered by Squarespace, which provides various security measures to safeguard your personal information, including SSL encryption to protect sensitive data. For more information, please refer to Squarespace’s Privacy and Security information at https://www.squarespace.com/data-privacy
Encryption: SSL encryption is used to protect sensitive data.
Access Controls: Access to your personal information is restricted to authorised personnel only.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your information in the following situations:
Service Providers: We may disclose your information to third-party service providers who assist us in operating our Website, processing payments, and fulfilling orders. These providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or to protect our rights, privacy, safety, or property, or that of our users.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small pieces of text placed on your browser that help us remember your preferences and understand how you interact with our Website. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of our Website.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Your Rights and Choices
You have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain legal exceptions.
To exercise these rights or for any questions about your personal information, please contact us at sales@baycoffee.co.nz
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Bay Coffee Company
21 Plummers Point Road
Whakamarama
3172
sales@baycoffee.co.nz
(07) 5787845
Thank you for visiting Bay Coffee Company