Thank you for shopping at Bay Coffee Company.

We want to ensure that you have a positive shopping experience. Our refund/return policy outlines the guidelines for requesting refunds and returning items purchased from us. Please read the following instructions carefully:

Eligibility for Refunds/Returns:

We accept returns for non-consumable barista accessories, such as knock boxes, tampers, etc. However, these items must be returned unused, in their original packaging to be eligible for a refund. Please be aware that all consumable products such as coffee, plant based milks, beverage powders and cleaning products etc cannot be returned.

Returns must be requested within 7 days of purchase. The customer will be responsible for covering the return shipping cost, and a 20% restocking fee will be deducted from the refunded amount.

Initiating a Refund/Return Request:

To request a return, please email us at sales@baycoffee.co.nz and we will get back to you as soon as possible. Please include your invoice/order number, name of the item(s) you wish to return, and the reason you wish to return the item(s). Do not send the item(s) back to us until we have approved your return.

Refund/Return Options:

Refunds are completed via bank transfer. It’s important to understand that all shipping charges are non-refundable; only the cost of the product itself will be reimbursed (minus the restocking fee).

Refunds

Refunds will be issued within a reasonable time after we receive and process the returned product(s).

Defective / Damaged items

If you received a defective or damaged item, please send us an email at sales@baycoffee.co.nz

Changes to the Refund/Return Policy:

Our refund/return policy is subject to change without prior notice. Please check the policy periodically for updates.

Need help?

Contact us at sales@baycoffee.co.nz